Shipping Plicy

  • This Shipping Policy outlines order processing, shipping methods, costs, and delivery terms for purchases from Debbie Castro LLC (the “Company”), based in Stockton, CA. By placing an order on https://debbiellc.com/, you agree to these terms.

    1. Order Processing Time

    • All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).
    • Processing time is separate from shipping transit time; delivery estimates start when your order ships.
    • Weekend/holiday orders begin processing on the next business day.
    • Fragile items may require 1 extra business day for specialized packaging (included in 1–3 day processing).

    2. Shipping Methods & Delivery Times (U.S. Domestic Only)

    2.1 Standard Shipping

    • Transit Time: 3–5 business days (contiguous U.S.); 5–7 business days (Alaska, Hawaii, rural areas).
    • Includes tracking, delivery confirmation, and specialized packaging for fragile items.
    • Carriers: USPS First Class Mail, USPS Priority Mail, or UPS Ground (based on order details).

    2.2 Expedited Shipping (Optional)

    • Transit Time: 1–3 business days (all U.S. states).
    • Includes priority processing, premium tracking, and specialized packaging.
    • Cost: Calculated at checkout (varies by destination, weight, and carrier).
    Disclaimer: Delivery times are estimates, not guarantees. We are not liable for carrier delays, weather, or events beyond our control.

    3. Shipping Costs & Fees

    • Costs are calculated at checkout based on address, shipping method, order weight/size, and fragile item surcharges ($3–$8 for large fragile items).
    • Free Standard Shipping may be offered for qualifying orders (details on Site homepage).
    • All shipping costs are non-refundable, unless the order is our error (damaged/incorrect item).

    4. Shipping Address Accuracy

    You are responsible for providing a complete, accurate shipping address. We are not liable for delays, lost packages, or misdeliveries caused by incorrect address information. To correct an address, email service@debbiellc.com immediately after ordering (only possible if unprocessed/unshipped).

    5. Order Tracking

    A shipping confirmation email with a tracking number is sent when your order ships. Tracking may take 24–48 hours to update. If you do not receive a confirmation within 4 business days, check your spam folder or contact us.

    6. Lost or Stolen Packages

    We are not liable for packages marked “delivered” by the carrier. If your package is lost/stolen before delivery, file a claim with the carrier and notify us within 7 days for assistance. We may offer a replacement or refund at our discretion.

    7. Damaged in Transit

    If your item arrives damaged, notify us within 3 days of delivery via email (service@debbiellc.com) with photos of the item, packaging, and shipping label. We will offer a full refund, free replacement, or store credit at no cost to you.

    8. Shipping Restrictions

    • U.S. domestic shipping only (no international shipping).
    • PO Boxes: USPS Standard Shipping only (no Expedited).
    • APO/FPO & U.S. Territories: USPS Standard Shipping only (5–7 day transit).

    9. Contact

    For shipping questions, email service@debbiellc.com or write to Debbie Castro LLC, 2449 Pine Brook Dr, Stockton, CA 95212, United States.