Contact Us

  • Email Support:
  • Email: service@debbiellc.com
  • Response Time: 24–48 business hours (Monday–Friday, excluding U.S. federal holidays).
  • For urgent inquiries (e.g., damaged items, order cancellations), please include “URGENT” in the email subject line for priority handling.
  • Mailing Address:
  • Debbie Castro LLC
  • 2449 Pine Brook Dr Stockton, CA 95212 United States
  • Note: Mailed inquiries are typically responded to within 3–5 business days after receipt.

2. Inquiries We Handle

We assist with all matters related to your interaction with Debbie Castro LLC, including but not limited to:
  • Order status, tracking, and delivery questions
  • Returns, refunds, and replacement requests
  • Product information, availability, and specifications
  • Billing and payment issues
  • Privacy policy and data rights inquiries
  • Website functionality and technical support
  • Feedback, suggestions, and complaints

3. Tips for Faster Assistance

  • When contacting us via email, include your full name, order number (if applicable), and clear details of your inquiry to help us resolve your issue quickly.
  • For damaged, defective, or incorrect items, attach photos of the item, packaging, and shipping label to your email.
  • Check our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy first—many common questions are answered there.

4. Business Hours

Our customer support team is available during the following business hours:
Monday–Friday: 9:00 AM – 5:00 PM (Pacific Time, PT)
Weekends and U.S. federal holidays: Closed (inquiries received during this time will be processed on the next business day).

5. Updates to Contact Information

If our contact information changes, we will update this Contact Us page with a revised “Last Updated” date. We encourage you to check this page periodically for the most current contact details.