This Privacy Policy (the “Policy”) governs how Debbie Castro LLC (“we,” “us,” or “our”) collects, uses, stores, protects, and discloses your personal information when you visit our Site https://debbiellc.com/, purchase our products, or engage with our customer service. By accessing the Site or placing an order, you consent to the collection and use of your information in accordance with this Policy.

1. Information We Collect

1.1 Voluntarily Provided Personal Information

We collect information you intentionally share with us, limited to what is necessary to process orders and provide service:

  • Order & Billing Details: Full name, shipping address, billing address, email, phone number, and payment information (processed by PCI DSS-compliant third parties; we do not store full payment details).
  • Customer Service Inquiries: Your name, contact info, order number, and content of your questions or feedback.
  • Newsletter Opt-Ins: Your email address, only if you choose to subscribe to marketing communications.

1.2 Automatically Collected Non-Personal Information

We collect anonymous data about your Site usage to optimize functionality and user experience, including:

  • Device IP address (for fraud prevention and analytics only).
  • Browser type, operating system, and device model.
  • Pages visited, time spent, and navigation patterns.
  • Referral source and search queries on the Site.

2. How We Use Your Information

  • Process, fulfill, and ship orders; send confirmations and shipping updates.
  • Respond to customer service inquiries and resolve issues.
  • Send promotional communications (only if you opt in; you may opt out at any time).
  • Improve the Site and product collection based on browsing and order trends.
  • Detect and prevent fraud to protect our business and customers.
  • Comply with applicable California and U.S. federal legal obligations.

3. Disclosure of Your Information

We only share your information with trusted third parties who assist our business, bound by strict confidentiality agreements:

  • Payment Processors: To process payments and verify authenticity (no full payment details shared with us).
  • Shipping Carriers: To deliver orders (only shipping address, name, and phone number shared).
  • Email Service Providers: To send order updates and opt-in promotions (only email address shared).
  • Legal Disclosures: If required by law, court order, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, restricted access, encrypted storage, and regular security updates. While we strive for maximum security, no electronic transmission is 100% secure, and you transmit information at your own risk.

5. Your Privacy Rights (California & U.S.)

Pursuant to applicable laws, you have the right to access, correct, delete, or port your personal information, and opt out of non-essential processing. To exercise these rights, email us at service@debbiellc.com with the subject line: “Privacy Rights Request – [Your Full Name].”

6. Opt-Out of Promotions

You may opt out of promotional emails by clicking the “Unsubscribe” link in any promotional email or emailing service@debbiellc.com with the subject line: “Opt-Out – [Your Email].” Opting out does not affect essential communications (order confirmations, shipping updates).

7. Data Retention

We retain your information only as long as necessary to fulfill its purpose or comply with legal obligations: order information (7 years), customer service inquiries (2 years), newsletter subscriptions (until opt-out), non-personal data (indefinitely for analytics).

8. Cookies

We use necessary cookies (for Site functionality) and analytical cookies (for browsing trends). You may disable non-necessary cookies via your browser settings, but this may limit Site features. We do not use third-party marketing cookies.

9. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children under 13. If we inadvertently collect such information, we will immediately delete it upon notification.

10. Third-Party Links

The Site may contain links to third-party websites. We do not control or endorse these sites, and this Policy does not apply to them. We encourage you to review third-party privacy policies.

11. Changes to This Policy

We may update this Policy at any time. Changes will be posted with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated Policy.

12. Contact

For questions about this Policy, email service@debbiellc.com or write to Debbie Castro LLC, 2449 Pine Brook Dr, Stockton, CA 95212, United States.